Basic features of UDIG

  • Keeping record of Sales with custom fields for customers information, i.e. product details and amount charged, renewal date, service history, feedback etc.
  • Keeping record of Employees with customs fields for employees information, i.e. Joining date, salary, ID proofs, Bank details & contact info etc.
  • Keeping track of agent or team performance with custom report, competitive scores, etc
  • Securing the data with individual case assigning & enabling or disabling visibility of particular information of customers to agents.
  • Managing hierarchy by assigning agent under particular team, group or manager.
  • IP restriction for login to the portal for extra security

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Advanced features of UDIGPRO.

  • All basic features included.
  • HR management includes salary calculation for each employee as your company policy, incentive calculation etc.
  • Quality analysis segment allows you to upload call recordings, play/audit calls and mark feedbacks.
  • Email marker helps agents or managers to send invoice, receipt, survey forms etc by creating email body automatically adding customer’s information directly from the portal.
  • Automated email notification sent to the customer on case closure, renewal reminder etc.

Save on monthly CRM bills & get UDIG

With One-Time* Payment. 3 months free support

*Extra charges for any changes in future & minimal cost for maintenance after 3 months if required

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